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Frequently
Asked Questions
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| Special
Offers |
1.
How can I get the free bottle of wine?
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For purchase order of $1,000 or more, you can
get one Full Bottle of white wine.
Free gifts are available while stock last. (out of stock) |
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2. How can I collect my free gift for label contribution
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| We can deliver to you if you make a purchase order or you
can choose to collect it at outlets of Castle Fine Wines (Kornhill
Plaza or North Point). Alternatively, we can send it to your registered
address. We would send you a confirmation by email upon receiving
your label and you can advise us your choice of collection by then.
Free gifts are available while stock last. |
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| Find
Wines |
3. How the different designations help me in selecting wine? |
| We have specially categoirsed our wines into different designations
to help you in identifying wines that meet your needs. Details are
as follows: |
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Best Buy Special - Current special bargains that you
should watch out
New Arrivals- Items that are just released
Most popular- Items most welcomed by members. Can be
shorcut to getting good value items
Wine8 Choice - Our special recommendations. Can serve
as good indicator of good value items
Half Bottle - Bottle Size is only half of regular bottle.
Best for small party and light drinker
Banquet Choice - Special recommendation for banquet
and party |
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4.
How to best use Wine Search function? |
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Types- General categorization
of wines. Easy to start here.
Vintage - Choose your preferred
vintage which will affect quality especially for French wine Countries/Region
- Good indication of style if you are familiar with them or if you
have favourites
Winery Name
- Enter key words to search specific item. Consecutive words
have to be exact. The best way is to key in single word if you are
not sure
Price range - Good way to find
items that match your budgets
Expert Score - Good benchmark
of quality and reference. Match it with price and find yourself
some good value surperb items
Category of taste - Best indicator
to match your preference. Wines are divided into 8 general categories
Choose the one closest to your choice then review individual wine
tasting notes to find your preferred choice.
Size - Choose volume that best
meet your consumption needs:
- 375ml
(half bottle size)
- 750ml (normal full bottle size)
- 1500ml (2 full bottle size)
Designation
- Good indicator to match your needs . See details in Question
1
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By choosing combinations of the above search parameters, you can find
items that best matched your preference. |
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| Buy
Wine |
5. How can I buy items by using the shopping cart?
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It's very easy! Just select your favourite items and click
the icon of little shopping cart and they will be added to your list
of purchase.
If you want to remove a selected item from your shopping cart, just
remove tick from purchase box and click UPDATE Remember, if you have
made any changes in quantity or remove any item, click the UPDATE
button to confirm |
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| 6.
How can I make payment ? |
You can choose to make payment by cash or cheque on delivery
or pay credit card in advance.
For cheque payment the maximum limit is $1000 per order. Cheque should
be payable to "Castle Fine Wines"
For order over $5,000, we reserve the right to verify your credit
card upon or prior to delivery. |
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| 7.
Can I enjoy any discount if I buy more? |
You can enjoy the following discount:
6 items or more : Less 5%
12 items or more : Less 10%
24 items or more : Less 15%
The above discounts are NOT applicable to Packages or Best Buy Special
but their quantity do count into your total items purchased to get
maximum benefits
For example, if you buy a wine package of 2 bottles and 4 bottles
of non-package wine, the latter 4 bottles can then get 5% discount
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Look for special packages and Best Buy Special in which you can find
bargain price offers |
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8. How can I know whether my order has been received?
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| We would send you an acknowledge email and call you within
24 hours to confirm all the delivery and payment details. You can
also check the order via "View my Order" in the "My Account" function
to see if the record is there. |
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9.
How
can I get my purchase record? |
| All your order records will be saved under your account. You
can check it by accessing "My Account" function anytime you want.
More importantly, you can keep a good record by adding your own comments
to every wine and package purchased |
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10. Can I return my goods if I am not satisfy with them? |
Please refer to details of the following Return and Exchange
Policy:
Return and Exchange Policy
From time to time, the merchandize(s) that is purchased directly
from Wine8.com may be returned or exchanged within 7 days from
the date of invoice if you find items unsatisfied subject to the
following conditions:
- Items returned should remain unopened or unused except if they
are suspected to be corked.
- Defective items that are damaged by abuses or careless handling
are excluded
- Original invoice or delivery note is produced
- In case of exchange, the same items will be exchanged. If the
original item is out of stock, customer can have a refund or exchange
for other Items of equal amount.
- In case of refund, cheque will be issued with the amount deducting
any costs incurred.
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Get
Wine
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11. How can I enjoy free
delivery service ? |
Free Delivery Service is available to
a. Hong Kong Island : For minimum order of 6 bottles or more
b. Kowloon and New Territories: For minimum order of 12 bottles
or more.
For order of items below the above minimum, the following charges
will be applied:
Hong Kong Island - $50
Kowloon and New Territories - $80
For delivery to outlying islands or airport,
additional surcharge may be required and we would advise you
in advance. Delivery service will not be available on Sunday
and Public Holidays
Please allow 2 to 3 working days for delivery arrangement. We
would try our very best to meet your preferred time.
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All overseas delivery will be subject to separate charges and will
be quoted to customers for confirmation |
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12. What if I want to change delivery details? |
| You can call 2904 8877 or send email to sales@wine8.com at
least one working day before the delviery. We would call you to
confirm details. |
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Become
our Member
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13.
What kind of member benefits I can have? |
| Apart from all the discounts, you will be invited to join
our special tasting events, get access to our new release of special
offers in advance and get regular update on latest information. And
more and more benefits to come |
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14. How can I change my personal information? |
| Just access "My Account" function and you can update your
information immediately Make sure all correspondence information is
updated before your make purchase. Otherwise, we may not be able to
contact you |
( November 23, 2001) |
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